13,000+ Happy Customers 4.9/5 ⭐⭐⭐⭐⭐
13,000+ Happy Customers 4.9/5 ⭐⭐⭐⭐⭐
Welcome to our FAQ section! Here you’ll find answers to common questions about our products, shipping, returns, and more. If you can’t find the information you’re looking for, please don’t hesitate to reach out to us.
Below are some of are common questions about orders
You can check the availability of an item on our website. Each product page will indicate whether the item is in stock or out of stock.
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and other secure payment options. For detailed information about accepted payment methods, please see our Payment Methods Policy or contact us at info@divacious.com or use our Contact Form.
Yes, you can use promo codes during the checkout process. Enter your discount code in the designated field on the checkout page, and the discount will be applied to your order total.
To create an account, click on the "Sign Up" or "Create Account" button located on our website. You will be prompted to enter your email address, create a password, and provide other required information. Once you’ve completed the registration, you’ll receive a confirmation email, and your account will be set up. If you encounter any issues, please contact us at info@divacious.com or use our Contact Form for assistance.
Below are some common questions about shipping, returns, and exchanges
Once we receive your returned package, please allow 5-7 business days for us to process the return. We will notify you via email once the return has been processed. For more details, please refer to our Return Policy.
If your order arrives damaged, please contact us immediately. You can email us at info@divacious.com or use our Contact Form to report the issue. Include photos of the damaged item and packaging to help us resolve the matter quickly. We will assist you with a replacement or issue a refund.
Yes, you can return items even if you used a discount code. However, please note that any discounts applied using the discount code will be reflected in the return process. If you have any specific questions about returning items with a promo code, please contact us at info@divacious.com or use our Contact Form.
To check the status of your return, please refer to the confirmation email you received after initiating the return. If you need further assistance or did not receive the email, you can contact us at info@divacious.com or use our Contact Form. We will provide updates on your return status and any next steps.
Below are some common questions about our products
We provide a detailed size chart for each product on its respective page. You can refer to the size chart in the Product Details section to determine the best fit for you. If you need further assistance, please contact us at info@divacious.com or use our Contact Form, and we’ll be happy to help you choose the right size.
We strive to display the colors of our products as accurately as possible. However, due to different screen settings and lighting conditions, the actual color of the products may vary slightly from what you see on your screen. If you have any concerns about the color of a specific item, please contact us at info@divacious.com or use our Contact Form.
Each product comes with care instructions to help you maintain its quality. You can find these instructions on the product page and on the label inside the garment. Following these care instructions will help extend the life of your clothing. If you have any specific questions about caring for your items, please reach out to us at info@divacious.com or use our Contact Form.
We are committed to ethical sourcing and ensuring that our products are made under fair labor conditions. We work closely with our suppliers to maintain high ethical standards throughout our supply chain. For more information on our sourcing practices, please contact us at info@divacious.com or use our Contact Form.
